PRIVACY POLICY

The purpose of this Privacy Notice is to tell you what information Lime Home Improvements collects from you, how and when it may be collected and what happens to it. For the purpose of this Privacy Policy, “we” and “us” refer to Lime Home Improvements.

Personal Information is any personally identifiable information, such as your email address, name, home address or telephone number, which can directly or indirectly identify you.  We refer to it as “Personal Information” here.

1       What information might we collect about you?

When you interact with us in the different ways described below, we may ask you for the following information:

  • personal and contact details (for example your name, email address, contact numbers and your location);

  • personal and contact details you give us when subscribing to receive emails, newsletters or marketing information from us;

  • information we collect via cookies or similar technology stored on your device (find out more about cookies and how we use them in our cookies policy

  • your IP address;

  • information from social media activity (such as likes, shares and tweets) when you interact with us on social media;

  • information you provide if you report a problem with our website or service;

  • additional information which you provide voluntarily and/or which we may ask from you to better understand you and your interests

 

2       How, when and why do we collect your Personal Information?

  • How and when do we collect your Personal Information?

We may collect your Personal Information when you apply for a quote through us (or otherwise contact us from time to time) by:

  • by directly contacting our business,

  • by filling in our quote request form on our website; 

  • when you speak to one of our consultants by telephone; or

  • another organisation passes your details to us.

Why do we collect your Personal Information?

We collect and use your Personal Information because it is necessary to obtain certain details including Personal Information from you in the quote-searching process and it is in our legitimate interests in the course of operating our business, including:

  • responding to your queries;

  • providing quote services and/or information to you;

  • transmitting Personal Information between our offices or functions for internal administrative purposes;

  • hosting and maintaining our websites;

  • ensuring network and information security; and/or

  • carrying out direct marketing.

However, we will only collect, use and handle your Personal Information when:

  • it is necessary for our legitimate interests in connection with carrying out our business, as long as, in each case, these interests are in line with applicable law and your legal rights; and/or

  • where you have agreed; and/or

  • where this is necessary for legal obligations which apply to us.

3       How we use the Personal Information that you provide to us

We undertake the following processing of your Personal Information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide to you. Where we have not entered into a contract with you, we may also carry out this processing because in that pre-contractual stage where we consider it is necessary in our legitimate business interests in order to deal with requests, enquiries or comments you have made to us.

Submission of details to clients - if you register to receive quotes through our request form, we will share some of your personal details including your name, location and contact details with our clients offering potential services which might be suitable for you.

Other lawfully permitted processing - We may also use any Personal Information that you provide to us for example to other companies who you ask us to approach on your behalf for quote-searching purposes If you choose not to provide Personal Information requested by us, we may not be able to provide you with the services and/or information you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Information. We will where possible anonymise or aggregate such data for reporting purposes.

4       How and when do we share information with third parties?

Services that we provide require the involvement of third parties. We have carefully selected these third parties and taken steps to ensure that your Personal Information is adequately protected.  The third parties may include our clients or suppliers of IT services.

Where we employ third party companies or individuals to process Personal Information provided by us on our behalf for business functions, including (without limitation) IT support, hosting our data on cloud platforms, legal, accounting, audit, consulting and other professional service providers, and providers of other services related to our business. Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, and, accordingly, your Personal Information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services.

We will have in place an agreement with our service providers which will restrict how they are able to process your Personal Information.

Sharing within Lime Home Improvements.

The Personal Information you provide to us is collected by Lime Home Improvements. However, where we are legally permitted to do so in accordance with this Privacy Policy, we may transfer your Personal Information between and to other functions or offices within the same corporate group for the purposes set out above.

International Transfers of your Personal Information.

We may share your Personal Information with our third party service providers based in the European Economic Area (“EEA”) who we engage to help us to process the information that we collect from you as part of our business function, and/or to host and maintain our CRM systems, content or services, on our behalf and in accordance with this Privacy Policy.  We will let you know in advance if we need to transfer your Personal Information to any third-party service providers located outside of the EEA and we will only transfer your Personal Information outside of the EEA:

  • where the transfer is to a place that is regarded by the European Commission as providing adequate protection for your Personal Information; or

  • where we have put in place appropriate safeguards, for example by using a contract for the transfer which contains specific data protection provisions that have been adopted by the European Commission or a relevant data protection authority. You can request a copy of these contracts by contacting us at: enquiries@limehomeimprovements.co.uk ; or

  • where you have consented to it, or there is another legal basis to allow us to make the transfer.

 

Sharing with other third parties

We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.

5       How long do we store Personal Information for?

It is our policy to retain your Personal Information for the length of time required for the specific purpose or purposes for which it was collected, which are set out in this Privacy Policy. However, on occasion we may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable laws. In this case, we will ensure that your Personal Data will continue to be treated in accordance with this Privacy Policy.

6       Security and Confidentiality

We employ appropriate security measures to help protect your Personal Information and guard against access by unauthorised persons. Information storage is on secure computers in a secure environment, or in secure, locked storage in the case of hard copy information.  The information is encrypted wherever possible and we undergo periodic reviews of our security policies and procedures to ensure that our systems is secure and protected. However, the transmission of information via the Internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website.

We acknowledge that the information you provide may be confidential. We will keep your information confidential and protect it in accordance with our Privacy Policy and all applicable laws.

7       Your rights  

You may withdraw your consent to receiving marketing at any time by writing to enquiries@limehomeimprovements.co.uk . It is important to us that you are in control of your own information. As a result, we offer the following controls:

  1. You may request access to or copies of the Personal Information that we hold about you. If you would like to exercise this right, please contact us: enquiries@limehomeimprovements.co.uk or the address below.

  2. If you believe that any information we have about you is incorrect or incomplete, please contact us: enquiries@limehomeimprovements.co.uk as soon as possible.  We will take steps to seek to correct or update any information if we are satisfied that the information we hold is inaccurate. You may request that we restrict our processing;

  3. You may request that your Personal Information be deleted, where it is no longer necessary for the purposes for which it is being processed and provided there is no other lawful basis for which we may continue to process such information;

  4. To the extent we are processing your Personal Information to meet our legitimate interests (as set out above), you may object to the processing of your Personal Information by us. If we are unable to demonstrate our legitimate grounds for that processing, we will no longer process your Personal Information for those purposes;

  5. You may object to our processing as set out above;

  6. You may withdraw any consent given to processing; or

  7. Where we are processing your Personal Information automatically for the purposes of performing our contract with you, you may have the right to request that the Personal Information we hold about you be transferred to a third-party data controller; 

  8. Where we may undertake automated decision-making, we will request your explicit consent if the decision-making is not authorised by law or necessity for the performance of a contract.

You may also request that we restrict the processing of your data to that to which you have consented or for the establishment, exercise or defence of legal claims or the protection of the rights of another person, whilst we verify your data as set out in point 2 above; pending verification of our legitimate grounds as set out in point 4 above; or if the processing is unlawful or no longer necessary, but you wish us to retain your data for the purposes of establishing, exercising or defending legal claims.

Please contact enquiries@limehomeimprovements.co.uk and we will assist you and provide you with all rights to which you are entitled in relation to your Personal Information under applicable data protection law.

CONTACT US: If you have any questions in relation to this Privacy Policy, or if you would like to contact us to exercise your rights as stated in this Privacy Policy, you may contact us at: enquiries@limehomeimprovements.co.uk .